Support Center
Welcome to FAQs you can use! We wanna you get the answers you need right now, but if you can't find them please don't hesitate to contact us at team@udirc.support for fast, friendly assistance.
Learn more about our Shipping Policy and Returns & Refunds.
RC Shipping & Delivery
How long does shipping take for RC products?
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery time:
- Standard Shipping: 6–10 business days
- Economy Shipping: 12–18 business days
Delivery time may vary depending on destination, customs clearance, and local carriers.
👉 Learn more: Shipping Policy
Do you offer free shipping on RC products?
Yes. Free shipping is available on qualifying orders.
Eligibility depends on order value, shipping destination, and selected shipping method.
Shipping costs for non-qualifying orders are calculated automatically at checkout.
👉 See details: Shipping Policy
Do you ship RC cars and drones internationally?
Yes. We ship RC products to most countries worldwide.
International shipments may be subject to:
- Import duties
- Customs taxes
- VAT or local fees
These charges are the responsibility of the recipient.
👉 More info: International Shipping Policy
Why is my RC order delayed?
Shipping delays may occur due to:
- Customs inspections
- Carrier delays
- Weather conditions
- Peak shipping seasons
- Incorrect or incomplete shipping information
We appreciate your patience during international deliveries.
Returns, Refunds & Exchanges
Can I return my RC car or drone?
Yes. You may request a return within 30 days of delivery, provided that:
- The product is unused
- The item has not been installed or modified
- Original packaging and accessories are included
👉 Full conditions: Refund Policy
Which RC items are non-returnable?
The following items are not eligible for return:
- RC spare parts (batteries, motors, ESCs, electronic components)
- Used or installed RC products
- Modified or damaged items
- Returns without prior authorization
👉 Details: Refund Policy
What if my RC product arrives defective or incorrect?
If your product arrives with a manufacturing defect, missing parts, or is incorrect, please contact our support team with clear photos or videos.
Approved cases are eligible for:
- Free replacement
- Full refund
👉 Support process: Refund Policy
Who covers return shipping costs?
- If the return is due to a defect or shipping error, we will cover return shipping.
- If the return is due to personal preference or ordering mistakes, return shipping fees may apply.
👉 See details: Refund Policy
Warranty & Technical Support
Do RC products come with a warranty?
Yes. We offer limited warranty coverage for manufacturing defects.
The warranty does not cover:
- Crash or impact damage
- Water damage
- Improper use or installation
- Normal wear and tear
How do I request warranty or technical support?
To request support, please prepare:
- Your order number
- A description of the issue
- Photos or videos showing the problem
Our RC support team typically responds within 1–2 business days.
👉 Contact details: Support & Warranty Policy
Orders & Product Information
Can I cancel or change my RC order?
Orders can be canceled or modified before shipment.
Once shipped, changes or cancellations are subject to the return process.
👉 Order rules: Shipping Policy
Are your RC products suitable for beginners?
Yes. Our RC lineup includes products for:
- Beginners
- Intermediate users
- Advanced RC hobbyists
Each product page provides recommended skill level, specifications, and usage details.
👉 Browse products:
RC Cars Collection | RC Drones Collection