Authorized Stores

Q: I purchased from an authorized UDIRC Amazon store. Can I contact UDIRC for support?

Yes.If your product was purchased through an authorized UDIRC Amazon store listed on this page, you may contact UDIRC Support for product assistance and eligible warranty-related support.Please provide your Amazon order information or other valid proof of purchase so that we can verify your purchase.For Amazon transaction-related matters, including returns, refunds, cancellations, or shipping issues, please contact the applicable seller or Amazon Customer Service.

Q: Does buying from a seller that is not authorized by UDIRC automatically mean that the product has no warranty?

Not necessarily.Warranty rights depend on the warranty applicable to the product and transaction, the terms provided at the time of purchase, and applicable law.However, UDIRC may be unable to verify purchases or provide channel-specific after-sales support for orders placed through sellers that are not authorized or otherwise verifiable by UDIRC.Please contact the original seller regarding the warranty or after-sales terms applicable to such purchases.Nothing in this policy limits rights or remedies that cannot legally be limited under applicable law.

Q: Does buying from a seller that is not authorized by UDIRC mean that the product is counterfeit?

No.The fact that a seller is not authorized by UDIRC does not, by itself, establish that a product is counterfeit.However, because UDIRC does not independently verify every third-party seller or listing, we may be unable to confirm the source, condition, or authenticity of a particular product purchased through an unverified seller.

Authorized UDIRC Online Stores

UDIRC products are available through the official and authorized online sales channels listed below.

Purchasing through a listed authorized channel helps ensure product authenticity and allows UDIRC to verify eligible purchases for product support and warranty-related assistance.

Returns, refunds, shipping, and other order-related matters may still be handled by the seller or marketplace through which the order was placed.

Warranty and after-sales coverage are subject to the applicable UDIRC warranty terms, purchase verification requirements, and applicable law.

UDIRC Official Online Store

Shop directly from the UDIRC official website for RC vehicles, replacement parts, upgrades, and other UDIRC products.Products purchased directly from UDIRC.c...

UDIRC Official Amazon UDIRC-USA Store

This Amazon storefront is an authorized UDIRC sales channel.Products sold through the authorized seller identified on the applicable Amazon listing are genui...

DIRC Official Amazon UDIRC Store

This Amazon storefront is an authorized UDIRC sales channel.Products sold through the authorized seller identified on the applicable Amazon listing are genui...

Purchases From Other Third-Party Sellers

UDIRC products may also be offered by independent sellers, retailers, or online marketplaces that are not listed as authorized UDIRC sales channels on this page.

UDIRC does not independently verify every third-party seller or listing. As a result, we may be unable to verify the source, purchase record, product condition, or after-sales terms associated with products purchased through sellers that are not authorized or otherwise verifiable by UDIRC.

If you purchased from a seller that is not listed as an authorized UDIRC sales channel, please contact the original seller or marketplace where you placed the order for assistance with:

Returns or exchanges
Refunds
Missing or incorrect items
Shipping or delivery issues
Order-related warranty claims
Seller-provided after-sales service

The original seller or marketplace is generally best positioned to verify and support transactions made through its own sales channel.

A seller's absence from UDIRC's authorized seller list does not, by itself, mean that the product is counterfeit.

Nothing on this page is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Important Information About Seller Authorization

Authorization applies only to the specific UDIRC sales channels and sellers identified by UDIRC as authorized.

If you purchase through one of the authorized channels listed on this page, UDIRC may verify your purchase using the applicable order information or proof of purchase and provide eligible product or warranty-related support.

If you are considering purchasing from another seller and would like to confirm whether that seller is currently authorized by UDIRC, please contact UDIRC Support before placing your order.

Please provide the seller name, store link, or product listing so that we can verify the seller's current authorization status.

Contact UDIRC Support

Why Purchase Through an Authorized UDIRC Channel?

Verified Product Source

Products purchased through the authorized channels listed on this page come from sales channels recognized by UDIRC.

UDIRC After-Sales Support

Eligible purchases made through UDIRC.com or an authorized UDIRC sales channel may receive product and warranty-related assistance directly from UDIRC Support, subject to purchase verification and the applicable warranty terms.

Easier Purchase Verification

UDIRC can verify eligible purchases made through the authorized channels listed on this page when valid proof of purchase is provided.

Accurate Product Information

Authorized UDIRC sales channels provide product information supplied or approved for the applicable UDIRC products.

Frequently Asked Questions

I purchased from an authorized UDIRC Amazon store. Can I contact UDIRC for support?

Yes.

If your product was purchased through an authorized UDIRC Amazon store listed on this page, you may contact UDIRC Support for product assistance and eligible warranty-related support.

Please provide your Amazon order information or other valid proof of purchase so that we can verify your purchase.

For Amazon transaction-related matters, including returns, refunds, cancellations, or shipping issues, please contact the applicable seller or Amazon Customer Service.

Is AliExpress an authorized UDIRC sales channel?

AliExpress is not currently listed on this page as an official or authorized UDIRC sales channel.

UDIRC products offered through AliExpress may be sold by independent third-party sellers. UDIRC does not independently verify every seller or listing on the platform.

If you purchase from a seller that is not confirmed as an authorized UDIRC sales channel, please contact the original seller or marketplace regarding order and after-sales assistance.

The fact that a seller is not listed as authorized by UDIRC does not, by itself, mean that the product is counterfeit.

I purchased from another website or marketplace. Can UDIRC provide after-sales support?

If the seller is an authorized UDIRC sales channel, please contact UDIRC Support with your order information or proof of purchase. We can verify the purchase and determine what UDIRC support is available under the applicable warranty terms.

If the seller is not an authorized UDIRC sales channel or UDIRC is unable to verify the purchase, please contact the original seller or marketplace for assistance with that transaction.

Does buying from a seller that is not authorized by UDIRC automatically mean that the product has no warranty?

Not necessarily.

Warranty rights depend on the warranty applicable to the product and transaction, the terms provided at the time of purchase, and applicable law.

However, UDIRC may be unable to verify purchases or provide channel-specific after-sales support for orders placed through sellers that are not authorized or otherwise verifiable by UDIRC.

Please contact the original seller regarding the warranty or after-sales terms applicable to such purchases.

Nothing in this policy limits rights or remedies that cannot legally be limited under applicable law.

Does buying from a seller that is not authorized by UDIRC mean that the product is counterfeit?

No.

The fact that a seller is not authorized by UDIRC does not, by itself, establish that a product is counterfeit.

However, because UDIRC does not independently verify every third-party seller or listing, we may be unable to confirm the source, condition, or authenticity of a particular product purchased through an unverified seller.

How can I verify whether a seller is authorized?

Contact UDIRC Support with the seller name, store link, or product listing.

We can confirm whether the seller is currently recognized by UDIRC as an authorized sales channel.

We recommend verifying the seller before placing your order.

Where can I purchase replacement parts?

Replacement parts are available directly through UDIRC.com. Certain replacement parts may also be available through authorized UDIRC sales channels.

Availability and transaction terms may vary by sales channel.