Refund policy

UDIRC 30-Day Return & Refund Policy

At UDIRC, we want customers to purchase with confidence. This policy explains exactly when a return is accepted, who pays return shipping, and how refunds are calculated.

1. Return Period

A return request must be submitted within 30 calendar days from the date the carrier marks the order as delivered.

Requests submitted after the 30-day period are not eligible for return under this policy.

All returns require prior authorization from UDIRC Customer Support. Products sent back without authorization may not be accepted.

2. Non-Defective Returns

A non-defective return includes any return where the product itself is not defective, including:

Change of mind
Duplicate order
Accidental order
Ordered the wrong model, color, or version
No longer needed or wanted
Purchased as a gift but no longer needed

A non-defective return is accepted only if all of the following conditions are met:

The return request is submitted within 30 calendar days of delivery.
The product has not been operated, driven, modified, installed, or damaged.
The product is clean and shows no signs of use.
All original accessories, batteries, chargers, transmitters, manuals, tools, and included parts are returned.
The original product packaging is included.
The serial number or product identification has not been removed or altered.

Customers may open the shipping carton and product packaging for visual inspection. Opening the package alone does not make the product ineligible for return.

However, operating or driving the RC vehicle is considered use.

Fees for Non-Defective Returns

For an eligible non-defective return:

No restocking fee will be charged.
The customer is responsible for return shipping.
Standard shipping originally provided free of charge will not be deducted from the refund.
Any expedited or upgraded shipping fee paid by the customer is non-refundable.

If UDIRC provides a prepaid return shipping label for convenience, the actual cost of that label will be deducted from the refund unless UDIRC confirms otherwise in writing.

3. Duplicate Orders

A duplicate order is treated as follows:

Before Shipment

If the duplicate order has not shipped, contact UDIRC as soon as possible.

If cancellation is still operationally possible, the duplicate order will be canceled and refunded without a cancellation fee.

After Shipment

Once the duplicate order has shipped, it can no longer be treated as a pre-shipment cancellation.

After delivery, the customer may return the duplicate order under the Non-Defective Returns section of this policy.

This means:

No restocking fee
Customer pays return shipping
Product must meet all non-defective return-condition requirements

4. Defective Products

A product is considered defective under this policy when it has a verified manufacturing or functional defect that was not caused by misuse, impact, modification, improper operation, water exposure, normal wear, or customer-caused damage.

Customers must contact UDIRC within 30 calendar days of delivery and provide:

Order number
Description of the problem
Photos and/or video reasonably showing the issue
Any additional troubleshooting information reasonably requested by UDIRC

UDIRC may first provide troubleshooting instructions when appropriate.

If the issue is verified as a product defect, UDIRC will provide an appropriate remedy at no additional cost to the customer.

The remedy may include:

Replacement parts
Product replacement
Prepaid return shipping
Full refund

If UDIRC requires the complete product to be returned because of a verified defect, UDIRC will pay the return shipping cost.

No restocking fee applies to verified defective-product returns.

5. Products Damaged During Shipping

If a product arrives physically damaged due to shipping, the customer must contact UDIRC within 7 calendar days of delivery.

The customer must provide photographs showing:

The shipping carton
Shipping label
Packaging materials
Product damage

The customer should retain the original packaging until the claim is resolved.

For verified shipping damage, UDIRC will provide an appropriate remedy at no additional cost to the customer, including replacement, prepaid return shipping, or refund where appropriate.

6. Wrong Item or Missing Item

If UDIRC ships the wrong product or an order is missing an item that should have been included, the customer must contact UDIRC within 30 calendar days of delivery.

After verification:

UDIRC will correct the order at no additional cost to the customer.
UDIRC will pay return shipping if the incorrect product must be returned.
No restocking or handling fee will be charged.

7. Used Products

Products that have been operated, driven, modified, installed, crashed, or otherwise used are not eligible for non-defective returns.

Examples of use include:

Driving the RC vehicle
Operating the motor or drivetrain
Installing aftermarket components
Modifying electronics
Cutting, drilling, gluing, soldering, or altering the product
Using the product outdoors

A used product may still qualify for defect or warranty support if the problem is covered by UDIRC's applicable warranty or after-sales terms.

Use of the product does not automatically eliminate valid warranty rights, but it does eliminate eligibility for a change-of-mind return.

8. Customer-Caused Damage

Returns and refunds are not available for problems caused by:

Crashes or impacts
Water or moisture damage
Improper charging
Incorrect battery use
Improper installation
Unauthorized modification
Abuse or misuse
Normal wear and tear
Failure to follow product instructions
Damage caused by non-UDIRC components or accessories

Such situations may still be eligible for paid parts or repair support.

9. Return Condition Inspection

All returned products are inspected after arrival.

For non-defective returns, the product must satisfy the return conditions stated in Section 2.

If the returned product has been used, damaged, modified, or is materially incomplete, UDIRC may reject the return.

If a return is rejected after inspection, UDIRC will contact the customer with the reason before determining the next step.

UDIRC will not deduct an arbitrary restocking percentage from an otherwise eligible return.

10. Missing Accessories or Components

A non-defective return must include all items originally supplied with the product.

This includes, where applicable:

Transmitter
Batteries
Charger
Tools
Manuals
Spare parts
Accessories
Packaging inserts
Original product packaging

If essential components are missing, the return may be rejected.

UDIRC will notify the customer before denying or adjusting a refund because of missing returned contents.

11. Return Shipping Responsibility

Return shipping responsibility is determined by the reason for the return.

UDIRC pays return shipping when:

The product has a verified manufacturing defect
The product was damaged during shipping
UDIRC shipped the wrong product
UDIRC made another verified fulfillment error

The customer pays return shipping when:

The customer changed their mind
The order was duplicated
The customer ordered the wrong product
The customer no longer wants the product
The return is otherwise unrelated to a UDIRC error or verified defect

The party responsible for return shipping is also responsible for the return shipment until it is delivered to the designated return location.

Customers arranging their own return shipment should use a trackable shipping method.

12. Return Address

Customers must contact UDIRC before returning any product.

Do not send a return to the address printed on the original shipping package unless UDIRC specifically instructs you to do so.

The correct return address will be provided with the return authorization.

Returns sent to an unauthorized or incorrect address may be delayed or refused.

13. Refund Amount

For an approved non-defective return that meets all return conditions:

Refund = Product amount paid + refundable taxes − non-refundable expedited shipping − customer-responsible prepaid return-label cost, if applicable.

There is no restocking fee.

If the original order received free standard shipping, UDIRC will not retroactively deduct the original standard outbound shipping cost from the refund.

For a verified defect, shipping damage, incorrect item, or other UDIRC fulfillment error, approved refunds will include all amounts that UDIRC is responsible for refunding under the circumstances.

14. Refund Processing

After the return is delivered to UDIRC:

The product will normally be inspected within 2–3 business days.
The customer will be notified whether the return has been approved.
An approved refund will normally be submitted to the original payment method within 3–5 business days after inspection.

After UDIRC submits the refund, the customer's bank, card issuer, or payment provider may require additional time to post the funds.

UDIRC does not control payment-provider processing times.

15. Exchanges

Customers wishing to exchange a non-defective product for another model should contact UDIRC before returning the original product.

For a non-defective exchange:

The original product must qualify for return under Section 2.
The customer is responsible for return shipping.
No restocking fee applies.
Any price difference must be paid or refunded as applicable.

For an exchange resulting from a verified UDIRC error or verified product defect, UDIRC will cover the applicable shipping costs.

16. Refused, Unclaimed, or Undeliverable Packages

A customer should not refuse delivery as a substitute for an authorized return.

If a shipment is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, any actual carrier return charges or additional shipping charges may be deducted from the refund where permitted.

If the delivery problem was caused by UDIRC, no such deduction will apply.

17. Unauthorized Returns

A return must be authorized by UDIRC before shipment.

Customers must not send products back without receiving return instructions.

Unauthorized returns may be refused, delayed, or returned to the sender.

18. Return Authorization Does Not Guarantee a Refund

Approval to ship a product back means only that UDIRC has authorized the return for inspection.

Final refund approval occurs after the returned product has been received and inspected.

For non-defective returns, the product must still satisfy all eligibility requirements stated in this policy.

19. After the 30-Day Return Period

After the 30-day return period expires, change-of-mind returns are no longer accepted.

Customers experiencing a technical problem after the return period should contact UDIRC for available warranty, troubleshooting, replacement-part, or repair support.

20. How to Request a Return

Contact:

UDIRC Customer Support
Email: team@udirc.support

Please include:

Order number
Product name
Reason for the return
Whether the product has been used
Photos or videos when reporting damage, defects, missing items, or incorrect items

UDIRC will provide return instructions after reviewing the request.

Do not ship the product until return authorization has been issued.